Refunds and cancellations

This policy explains how cancellations and refunds work for services provided by Artjoms Steinmanis, trading as Steinmanis UX. It should be read alongside your project agreement and the consumer protections that apply to you in the EU, UK or US.

1. The kind of work we provide

We provide custom design and consulting work. Each project is made for the client rather than sold as a ready-made digital product.

2. The 14-day cancellation period for EU and UK consumers

If you are an EU or UK consumer, you can cancel within 14 calendar days of entering the contract without giving a reason. Email a clear cancellation request to info@steinmanis-ux.lat before that period ends.

• If work has not started, we will refund the full amount within 14 days.
• If you expressly asked us to start during the cancellation period, you may need to pay a proportionate amount for work done before your cancellation request.
• If you expressly asked for the service to be completed within the 14-day period and acknowledged that this ends your cancellation right, no refund is due once the service is fully completed.

3. One-off Sprint projects

• A 50% deposit confirms the booking. Once time has been reserved for your project, that deposit is non-refundable.
• If we cancel before starting, we refund the entire deposit.
• If you cancel after work starts, you pay for the time and materials delivered so far. Any remaining balance is refunded within 14 days.

4. Monthly Studio agreements

• Monthly agreements are paid in advance. You can cancel with 14 days’ written notice.
• Once design work starts, the current month is non-refundable. No future months will be charged after cancellation.
• If we materially fail to deliver the agreed work for a month, you can request a partial refund for the undelivered portion.

5. Founding and custom projects

Long-term and custom projects have their own cancellation and refund terms in the SOW or Master Services Agreement. If that agreement does not cover the issue, the relevant principles in sections 3 and 4 apply.

6. If the work does not meet the agreement

Services must be carried out with reasonable care and skill under applicable EU and UK consumer law. If the work does not meet the agreed specification, we will, at our discretion and within a reasonable time:

• Redo the affected work at no extra cost; or
• Offer a partial or full price reduction reflecting the problem.

These remedies do not replace or limit any consumer rights that cannot legally be excluded.

7. US clients

For US clients, your SOW and applicable federal and state consumer laws govern refunds. If you think a charge is wrong, contact us within 60 days of the charge so we can investigate.

8. Chargebacks

Please get in touch about a billing problem before raising a chargeback. We will try to resolve it directly. We may challenge an unjustified chargeback with evidence of the agreed and completed work.

9. Asking for a refund

• Send your invoice number and the reason for your request to info@steinmanis-ux.lat.
• We will acknowledge the request within 5 business days.
• Once approved, refunds are processed within 14 days, to the original payment method where possible.

10. Policy updates

We may revise this policy. The date above shows the latest update. Existing projects keep the policy that applied when their SOW was signed.

11. Contact

For cancellation or refund questions, contact Artjoms Steinmanis at info@steinmanis-ux.lat.